Shipping policy

Shipping Policy

Thank you for shopping with us at Lumichew.com. This Shipping Policy outlines our order processing, handling, and delivery practices to ensure transparency and clarity for all customers.

Order Confirmation

After placing an order, you will receive an email confirmation as proof of purchase. Please retain this email for your records.

Processing Time

Processing time is the duration needed to prepare your order for shipment.

  • In-Stock Items: Orders are typically processed within 7-45 business days once payment is authorised.

  • Backordered/Pre-Order Items: Dispatch may take longer depending on supplier stock availability.

Current Delays (Important Notice)

Due to an unexpected surge in demand and temporary supplier delays, some orders placed in the past 2 months have taken longer than usual to be fulfilled.

As a result, our current estimated processing and delivery timeframe is 7–45 business days, depending on stock availability and delivery location.

We are actively upgrading our fulfilment infrastructure to prevent these delays from happening again.

Estimated Shipping Times (Once Dispatched)

  • Australia: 7–45 business days

  • United States: 7–45 business days

  • United Kingdom & Europe: 7–45 business days

  • Other International Orders: 7–45 business days

Please note: delivery times are estimates only and may vary due to carrier practices, customs, or unforeseen circumstances.

Customer Updates

We are committed to keeping you informed about your order:

  • Updates will be shown on product pages if delays apply.

  • Confirmation emails will include estimated processing/shipping times.

  • Direct communication will be provided if delays extend beyond estimates.

Tracking

All orders are shipped with tracking. You will receive a tracking link via email once your order has been dispatched.

Damaged, Missing, or Lost Packages

  • If your parcel arrives damaged, please contact us immediately at help@lumichew.com.

  • If your order is missing or delayed, please check common courier drop-off locations before contacting us. If still not located, email us for support.

Shipment Locations

We ship domestically within Australia and New Zealand and offer international shipping.

Additional Notes

  • Business days are Monday–Friday, excluding public holidays.

  • Orders are not shipped or delivered on weekends or holidays.

  • Items may be shipped in separate packages depending on stock and availability.

  • We are not responsible for incorrect shipping addresses provided by customers.

Questions

If you have any questions about delivery or your order status, please contact us at help@lumichew.com. Our team is always here to assist you.

Important Note: These extended timeframes are temporary. Once current supply delays are resolved and our fulfilment capacity is fully restored, we will update this policy to reflect shorter, Shopify-compliant shipping times.